EFFECT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON SERVICE PERFORMANCE OF HOSPITALITY INDUSTRY IN TAMIL NADU

Dr. R. Kannan

Abstract


The success of hospitality industry is highly depending on correct, valuable, efficient communication, human
resources and practices as it relies on ful􀃶lling the needs of mandatory standards and norms. Signi􀃶cant difference
is prevailing among pro􀃶le of employees and human resource management practices in hospitality industry. Compensation, teamwork,
trainings, performance appraisal and recruitment and selection have signi􀃶cant and positive effect on service performance of hospitality
industry. In order to improve service performance, the hospitality industry should appoint employeees immediately when vacancies arise
and it must pay enough salary and reward for best performing employees and it should give incentives for good services of employees.


Keywords


Hospitality Industry, Human Resoruce Management Practices, Service Performance

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References


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