Dr. R. Kannan


The success of hospitality industry is highly depending on correct, valuable, efficient communication, human
resources and practices as it relies on ful􀃶lling the needs of mandatory standards and norms. Signi􀃶cant difference
is prevailing among pro􀃶le of employees and human resource management practices in hospitality industry. Compensation, teamwork,
trainings, performance appraisal and recruitment and selection have signi􀃶cant and positive effect on service performance of hospitality
industry. In order to improve service performance, the hospitality industry should appoint employeees immediately when vacancies arise
and it must pay enough salary and reward for best performing employees and it should give incentives for good services of employees.


Hospitality Industry, Human Resoruce Management Practices, Service Performance

Full Text:



Boella, M. J. & Turner, S. G. (2013). Human Resource Management in the Hospitality Industry. Routledge, New York.

Boxall, P. & Purcell, J. (2000). Strategic human resource management: Where have we come from and where should we be going?. International Journal of Management Reviews, 2(2), 183-203.

Dora Martins, Susana Silva, & Candida Silva. (2017). Human resource management practices in hospitality companies. International Journal of Social and Business Sciences, 11(7), 1967-1973.

Gowrishankkar, V. (2017). A study on human resource management practices in five star hotels in Coimbatore. International Journal of Commerce and Management Research, 3(12), 78-82.

Haitham M. A. Nakhleh, Nisha V. Patel. & Umesh R. Dangarwala, (2012). The effectiveness of human resource management practicies on hotel performance. International Journal of Research in Commerce & Management, 3(3), 64-69.

Hoque, K. (2000). Human Resource Management in the Hotel Industry, Routledge, New York.

Kannan, M. & Ravichandran, A., (2015). A study on impact on the right practice of human resource management and its relevance with their performance in the hotel industry in India with reference to Tamil Nadu five star hotels. International Journal of Management and Commerce Innovations, 3(2), 783-789.

Kelliher, C. & Perrett, G. (2001). Business strategy and approaches to HRM - A case study of new developments in the United Kingdom restaurant industry. Personnel Review, 30(4), 421-437

Nivethitha, S., Lata Dyaram & Kamalanabhan, T.J. (2014). Relationship between human resource practices and employee turnover intention in hospitality industry. Global Journal of Management and Business Research: A Administration and Management, 14(1), 35-42.

Prakash Pillai, R. & Christy Abraham. (2016). Comparative analysis of the HRM practices between hospitality and healthcare sectors in South Kerala. Sdmimd Journal of Management, 7(2), 11-19.

Riley, M., Gore, J. & Kelliher, C. (2000). Economic determinism and human resource management practice in the hospitality and tourism industry. Tourism and Hospitality Research, 2(2), 118-128.

Tang, T. & Tang, Y. (2011). Promoting service oriented organizational citizenship behaviours in hotels: The role of high-performance human resource practices and organizational social climate. International Journal of Hospitality Management, 34(2), 181-189.


  • There are currently no refbacks.