AVERAGE WAITING TIME AT THE EMERGENCY DEPARTMENT AND ITS RELATION WITH INAPPROPRIATE HEALTH-SEEKING BEHAVIOUR AT AL-AHSA CITY, KINGDOM OF SAUDI ARABIA 2017-2018

Fatimah J Al- Shehab, Fatimah M Al- Dakhlan, Zainab Al- Qadheeb, Qasem M. Aljabr

Abstract


Over the years, the number of visits to emergency departments(ED) increased, resulted in ED crowding and increased waiting times for minor as
well severe problems, a cross-sectional survey was done to investigate this issue at the ERs of the major hospitals in Al-Ahsa,April 2018. This study
aims to analyse the association between inappropriate use of ED services & increasing the average waiting time,to identify the reasons motivating
misuse of the ED And assess patients' knowledge of primary health care (PHC). Interview with 400 patients shows that the average waiting time
was 17 minutes ± 22 SD for urgent case . A high proportion of patients are regularly visiting the ED three to four times/ year .In this study, we tried to
nd the factors that let these patients preferring the ER services even if they know that their cases can be treated in PHCs, limited facilities and
resources was the most affecting factor.
Most of the participant were generally aware of PHCs although 25% were not aware of the services provided by these centres.


Keywords


Average Waiting Time At Er, Inappropriate Health Seeking Behaviour, Al-ahsa Hospital, Mch, Saudi Arabia.

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References


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